Concierge – Play Therapy and Holistic Family Wellness

Concierge – Play Therapy and Holistic Family Wellness

We customize care and tailor comprehensive treatment plans by offering timely psychotherapy and holistic collaboration. Our subscription model emphasizes a mutual partnership, providing a set number of therapist hours each month for high-quality care and in-depth involvement.

Clients may use their insurance with the concierge model. However our model focuses on a holistic approach to mental and family wellness therefore insurance conditions are not the the foundation of our treatment development.

Getting Started Process​


From your first inquiry to the assessment results discussion  we aim to make your needs and goals our top priority.

Initial Consult: 

We selectively screen potential new families for our concierge service to increase successful outcomes for families that match our expertise and preferences. We intentionally keep our active concierge cases low in order to provide our first-class service. After receiving an application of interest for concierge service from our website form we schedule a brief complimentary call to see if we are well aligned.

Assessment sessions:

Our first assessment session in a series starts with a parents only virtual meeting. The primary child will have playroom assessment(s) and for some a school observation as well.

What's Different in a Concierge Model?

Concierge vs Traditional Mental Health

First-Class Service Offered to a Select Few

Wondering who we are looking for?

  • Parents that value a working relationship with their family therapist for deep and transformational family change
  • Families who benefit flexible scheduling options
  • Parents interested in frequent and intentional communication with their family therapist
  • Families ready to commit time and resources to their family’s mental wellness journey

Concierge isn't a One-size fits all approach

Retainer Based Concierge

Evergreen Play Therapy concierge method includes a monthly retainer for all family wellness services, promoting strong family involvement and improved client support.

Here’s how it works:

After the assessment a number of minutes will be recommended based on clinical judgement and parent goals. Parents will choose a retainer package with a minimum number of minutes for their first treatment month. Kimberly will offer suggestions tailored to specific factors, like parental understanding, stress levels, social backing, the child’s expected pace of development, the family’s challenges, and their interest in collaboration and education.

We offer three levels of concierge packages for new clients, allowing them to prepay for any amount of minutes for a percentage waived off the “usual and customary rate” up to 15% savings.

The retainer is non-refundable and is used toward monthly minutes of service unless the package is canceled. Client decisions to accept retainer contracts are always voluntary, and clients are free to opt-out of entering into such an agreement at any time.


Does Concierge Work With Insurance?​

Yes, you can still use insurance! 

Here’s how it does and does not work with a concierge model.

  • If you have a reimbursable service during your 30-day retainer period it will be be appropriately invoiced on the client portal and available for you to download via the billing tab in your client portal account. This would require a diagnosis that your insurance company accepts as “medically necessary.”
  • Sometimes we work with families that can greatly benefit from mental health and family wellness services that either do not have a “medically necessary” or reimbursable diagnosis or are not interested in receiving one.
  • Please be aware that some insurance plans have limits on the types of services billed or amount of services provided.
  • Since concierge model is intended to provide the family a holistic approach to mental and family wellness insurance conditions are not factored into treatment development.

Ready for holistic family wellness and concierge play therapy solutions?

We accept a small number of active concierge clients in order to provide our first-class service. Are you ready to commit time and resources for your family wellness journey? If so we’d like to speak with you and hear about your needs over a complimentary call. 

Family Play Therapy