Concierge – Play Therapy and Holistic Family Wellness

Concierge – Play Therapy and Holistic Family Wellness

In the realm of behavioral healthcare, the concierge approach, exemplified by services like Evergreen Play Therapy, prioritizes individualized attention, access to specialized tools, and customized treatment plans for clients. By fostering close relationships with families, offering prompt psychotherapy when needed, and coordinating with other professionals for holistic care, this model aims to provide comprehensive and exclusive support. Operating on a subscription basis with a set number of therapist hours reserved per month, this approach ensures deep involvement and heightened quality of care for a select clientele.

 

Concierge

First-Class Service Offered to a Select Few

We selectively screen potential new families for our concierge service to increase successful outcomes for families that match our expertise and preferences. We intentionally keep our active concierge cases low in order to provide our first-class service. After receiving an application of interest for concierge service from our website form we schedule a brief complimentary call to see if we are well aligned.

Wondering who we are looking for?

  • Parents that value a working relationship with their family therapist for deep and transformational family change
  • Families who benefit flexible scheduling options
  • Parents interested in frequent and intentional communication with their family therapist
  • Families ready to commit time and resources to their family’s mental wellness journey

Retainer Based Concierge

Evergreen Play Therapy concierge method includes a monthly retainer for all family wellness services, promoting strong family involvement and improved client support. Families can select the number of hours to meet their wellness objectives. Kimberly will offer suggestions tailored to specific factors, like parental understanding, stress levels, social backing, the child’s expected pace of development, the family’s challenges, and their interest in collaboration and education.

After the assessment a number of minutes will be recommended based on clinical judgement and parent goals. In order to continue on past the assessment phase new clients will be expected to choose a retainer package with a minimum of 320 minutes for the first month. We offer three levels of concierge packages for new clients, allowing them to prepay for any amount of minutes for a percentage waived off the “usual and customary rate.” The retainer is non-refundable and is used toward monthly minutes of service unless the package is canceled.

Here is the breakdown:

 

  • Package 1: Minimum of 320 minutes for a 5% savings. Retainer $400
  • Package 2: Minimum of 440 minutes for a 10% savings. Retainer $550
  • Package 3: Minimum of 640 minutes for a 15% savings. Retainer $700

Client decisions to accept retainer contracts are always voluntary, and clients are free to opt-out of entering into such an agreement at any time.

Does Concierge Work With Insurance?​

Yes, you can still use insurance. Here’s how it does and does not work with a concierge model. If you have a reimbursable service during your 30-day retainer period it will be be appropriately invoiced on the client portal and available for you to download via the billing tab in your client portal account. This would require a diagnosis that your insurance company accepts as “medically necessary.” Sometimes we work with families that can greatly benefit from mental health and family wellness services that either do not have a “medically necessary” or reimbursable diagnosis or are not interested in receiving one. Please be aware that some insurance plans have limits on the types of services billed or amount of services provided. Since concierge model is intended to provide the family a holistic approach to mental and family wellness insurance conditions are not factored into treatment development.

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